This website is operated by Veythariel Flame. This Policy applies to Veythariel Flame and its associated projects, including The Veythariel Flame Shop, The Veythariel Flame Sanctum and The Forge.
Veythariel Flame is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
We may collect:
- Name
- Email address
- Postal address
- Telephone number
- Account registration information
- Order and transaction information
- Information submitted through contact forms
- Website usage, activity and technical data collected through cookies, activity tracking, analytics tools, and similar technologies
- User-generated content, reviews, comments or community submissions where applicable
- Any information you voluntarily provide when contacting us
How We Use Your Information
We process personal information only where necessary to provide our services, fulfil contractual obligations, comply with legal requirements, pursue legitimate business interests or where you have provided consent.
We use your information to:
- Process orders and bookings
- Deliver products, services and digital content
- Respond to enquiries
- Provide customer support
- Improve our websites and services
- Meet legal, accounting and regulatory obligations
Account Registration
Where account registration is available, we collect and store the information required to create and maintain your account, provide access to purchased products, services, courses, memberships or community areas and maintain records of transactions and account activity.
Payment Information
Payments are processed by third-party payment providers such as Stripe and PayPal. We do not store your full payment card details.
Sharing Information
We do not rent, sell or trade your personal information to third parties for marketing purposes.
Your information may be shared with trusted third-party providers where necessary to operate our services, including payment processors, website hosting providers, shipping providers and analytics services.
Data Retention
We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes and maintain business records.
Different categories of information may be retained for different periods depending on legal, accounting, operational, security or regulatory requirements.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request a copy of your data
To exercise these rights, please contact us.
Cookies and Analytics
We may collect website usage information through analytics, activity tracking, cookies and similar technologies used to understand how visitors interact with our websites and services.
Please see our Cookie Policy for further information.
Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. No method of transmission or storage is completely secure and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Policy Enquiries
For privacy-related enquiries, data requests, complaints or questions regarding this Privacy Policy, please contact:
Registered address:
Veythariel Flame
124 City Road
London
EC1V 2NX
Last Updated: 1 June 2026